A simple checklist to ensure that those group Zoom calls go without a hitch

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Can you believe that even after a year of working remotely and virtual meetings nearly every video call is still full of “oops sorry no you go” and “can you hear me?!” or weird echos and delays you can’t understand?

Is it any wonder why many of us are struggling from “Zoom fatigue” and often leave meetings more confused than when they started?

Even as some start to return to working in an office, there is no doubt that virtual meetings are here to stay — long gone are the days of traveling across the city for a 30-minute meeting.


Multitasking on a call, setting a meeting with no agenda, and inviting the wrong people are great ways to waste everyone’s time

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A lack of respect can turn small details into big deals, and can cost your company a great deal. Building superior leadership teams means recruiting candidates who are not only qualified, but those who know how to convey respect for their colleagues. This is more critical than ever as we continue to adapt to an increasingly virtual world and increasingly rely on our digital body language skills. Let me explain.

I’ll never forget a 30-minute phone call I once had with four colleagues in which the host waited until approximately the 26th minute to ask, “Does anyone on the line…


Add “expert” to your resume today.

In response to the overwhelming positive reactions to my book, Digital Body Language, I have created a special online course for you — an opportunity to become a certified Digital Body Language Expert! Watch this preview video to learn more and sign up today!

In addition to access to a community of your peers, downloadable worksheets, over 20 video modules, and an on-demand summary webinar, you’ll learn to:

Build Executive Presence in a Hybrid World by understanding your own digital body language style and that of your team members.

Foster Effective Cross-Silo Collaboration and overcome screen fatigue to collaborate across…


It’s time to acknowledge how our biases about people’s private spaces affect us all

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At a dinner conversation recently, one woman told me that analyzing an interviewee’s home background gave her clues on whether the person was a good fit for their company. She looked for things like messiness and the kinds of books on the shelves. To a certain extent, this makes some sense. If these potential new hires would be expected to interface with clients from their homes, then it’s reasonable to assess the level of professionalism that they present. The problem is that analyzing the background of someone’s video screen could quite easily lead to bias (we never know, after all…


Your digital body language shows how inclusive you really are

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The rise of anti-Asian hate crimes in our streets correlates with the rise in anti-Asian hate speech in our digital world. In recent months, we’ve seen a sinister side of this unpleasant truth. Cue Reddit, 4Chain, Discord — the list goes on — bigots are free to say what they’d like behind the comfortable mask of a digital screen.

Thankfully, we’ve also seen a rise in online activism, organizing, and community aid in a way that I personally had not experienced since 9/11. After the attacks, people who looked like me — brown-skinned, vaguely “Middle Eastern” or Indian — were…


Regardless of what you call us, kids of the early 80s uniquely bridge the divide between digital natives and digital adapters

Illustration: Rob Dobi

Last week, I was astonished that my term “geriatric millennials” triggered over 15,000 retweets of my essay in Medium’s work publication Index about the unique digital communication issues faced by the micro-generation born between 1980 and 1985. It even made international news headlines ranging from The Today Show online to HuffPo.

Sure enough, people of all ages and backgrounds across the internet were doing what we do best — fighting a label. The term itself certainly stirred up a hornet’s nest, with some people who had fun with the term and others who were offended by it. …


Digital Body Language is a response to our digital communication crisis. With email anxiety and Zoom fatigue at an all-time high, this book is your antidote and will bring clarity, sanity, and true collaboration back to our work and personal lives.

Writing this book has been a journey over the last four years, and I’m so thrilled to share it with you now. I truly believe this book is here at the perfect time as so many of us are continuing to figure out virtual work and now are transitioning to a hybrid workplace. …


Miscommunication and mistrust are common when work is over email, text, and video. We need digital body language to foster understanding.

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As the youngest child in an immigrant Indian family, I picked up basic English grammar fairly easily. But while English may have felt natural, I still lacked a lot of the contextual cues that came naturally to my American-born peers.

I remember once inviting a school friend to join my family for dinner at a local restaurant. At one point, my friend whispered to me that the waiters thought our party was “rude.” It wasn’t what anyone said; it was our tone and our cadence. You see, in Indian English, when people ask for something, they often use an intonation…


As a higher percentage of our communication turns digital, we need to come to a collective understanding of Digital Body Language.

Over the last year there’s been plenty of talk about how to find your voice and speak up in a digital world, but it seems like there’s no real consensus — and maybe that’s the point.

A lot of this comes down to a disconnect in how we use digital body language. Different personality types don’t merely use different digital body language; they also have different interpretations of that same digital body language. …


Learn why the timeless skill of listening is more important than ever before

Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington post, Newsweek, and Huffington Post. She is the author of the new book, Listen Like You Mean it: Reclaiming the Lost Art of True Connection (Portfolio/Penguin Random House).

She is a contributor at Fast Company and The Muse, and writes Letters from Ximena, a newsletter on tech, culture, career, and creativity. An experienced manager, mentor, and researcher in the tech industry, she previously worked at Pinterest, LinkedIn, and Twitter.

I caught up with Ximena to ask her…

Erica Dhawan

Keynote Speaker on 21st Century Teamwork and Innovation. Author, GET BIG THINGS DONE and DIGITAL BODY LANGUAGE (ORDER HERE: http://bit.ly/3avbJkg)

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