Give Others The Benefit of the Doubt

In our daily communications, we get messages like this all the time:

“What does this mean???????” — Is it a simple question or an accusation?

“We need to talk.” — Is it as ominous as it sounds or a meeting request?

“CAN YOU SEND ME THIS TODAY” — Is all caps implying frustration or a simple all CAPS due to fast texting?



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Erica Dhawan

Keynote Speaker on 21st Century Teamwork and Innovation. Author, GET BIG THINGS DONE and DIGITAL BODY LANGUAGE (ORDER HERE: