Unregulated instant messaging tools can lead to missed deadlines, ignored messages, and passive-aggressiveness.

Many executives are suddenly tasked with a new responsibility: overseeing the conduct of their hybrid teams across various apps and platforms. But services like virtual chat tools Slack, Microsoft Teams or Skype, which are instrumental to communication and collaboration in our hybrid offices, feel harder to regulate. …

The way you respond online might be fracturing trust and connection. Here’s a better way.

Anxiety seems to be an unavoidable symptom of our times, and the workplace is not immune. Unfortunately, our growing reliance on digital communication — a dependency that’s only grown with the rise of hybrid work — is not only contributing to our workplace anxiety, but also actually a key cause…

Your future employer will — is your digital persona showing up the way you want it to?

Getting a job in today’s world is all about making a great first impression online. Research shows it takes only 7 seconds to make an in-person first impression. So how do we make sure our virtual first impressions convey confidence and preparedness?

With virtually no body language to read —…

Avoid creating resentment and eroding trust in your daily work messages.

Many of us are familiar with power plays in face-to-face encounters at work. We’ve all been there when a boss or older colleague pulls away physically, deliberately turns toward another teammate in a meeting, or suddenly stops making friendly gestures. …

Writing well and, above all, consciously is a critical mark of respect. Period. (And no, I’m not angry with you.)

Misunderstandings are rampant in today’s virtual workplaces. And while poor communication habits may feel inevitable with colleagues, it can often come at the cost of a team’s potential to succeed. We should always strive to engage with clarity and empathy, especially as we come to rely more on remote work…

Spend less time wondering about the meaning behind that period or (lack of) exclamation marks.

In our digital world, our screens filter out the non-verbal signals and cues that make up 60 to 80 percent of face-to-face communication, forcing us to adapt the emotional logic of computers. We’re rendered cue-less.

By way of compensation, our communication style relies on punctuation for impact. In an effort…

Avoid unnecessary back-and-forth by getting your reply right the first time

Today’s communication channels, which encourage speed and immediacy, can create misunderstandings, broken commitments and annoying feelings of disrespect. When a workplace is burdened with missed, rushed or criss-crossing messages, collaboration is hindered, leading to widespread inaction or worse, chaos.

Tom emails his boss, “Do you want to speak Wednesday or…

Silence can make coworkers feel snubbed. Is there a better way to cope with email overload?

In 2017, Paige Lee Jones (@paigeleejones) aired her biggest pet peeves on Twitter: “Got an ‘out of office for the holidays’ email after responding to a requested URGENT email within 4 minutes.”

When we speak face-to-face or on the phone, it takes us an average of just 200 milliseconds (that’s…

A simple checklist to ensure that those group Zoom calls go without a hitch

Can you believe that even after a year of working remotely and virtual meetings nearly every video call is still full of “oops sorry no you go” and “can you hear me?!” or weird echos and delays you can’t understand?

Is it any wonder why many of us are struggling…

Erica Dhawan

Keynote Speaker on 21st Century Teamwork and Innovation. Author, GET BIG THINGS DONE and DIGITAL BODY LANGUAGE (ORDER HERE: http://bit.ly/3avbJkg)

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store