Selling across the digital divide opens the door to drive revenue up and to the right like never before — no, I’m not kidding! I’ll show you how to embrace omnichannel communications while understanding your potential customer’s digital preferences. You’ll understand exactly how to create personal and emotional experiences over…

In our daily communications, we get messages like this all the time: “What does this mean???????” — Is it a simple question or an accusation? “We need to talk.” — Is it as ominous as it sounds or a meeting request? “CAN YOU SEND ME THIS TODAY” — Is all…

No one benefits from not having difficult conversations around inclusion, but they must be carefully designed — especially in a hybrid or remote workplace where we are more likely to misunderstand each other, and where we can’t see the physical cues of discomfort and exclusion. …

The world has changed and so has the workplace. Suddenly, the majority of your company isn’t in the office most days and leading an organization looks vastly different. Don’t worry. I have you covered. I’ll show you how to establish your executive presence in the digital world. I’ll teach you…

Our digital body language is made up of the cues and signals that contextualize our digital conversations. Let’s look at some specific examples. In traditional office settings, we show that we are actively listening by nodding our heads, making eye contact, tilting our heads to one side, and so on…

I’ll never forget a meeting I once had with, Michelle, a senior executive at a large company. It took five emails, two follow-ups, and one confirmation call with her assistant to find a time that fit her calendar. I showed up at the appointed time. Nearly ten minutes later, Michelle…

Remember when you first graduated college? That fresh feeling of uncertainty when it came to just about everything, especially how to communicate effectively in the workplace in-person and behind a screen. Whether you’re a CEO looking to educate your new employee, just starting out in your career, or maybe you’re…

Many of you know me as Erica, author and keynote speaker. Maybe you’ve read my book. Or, maybe you’ve seen me keynote. But do you really know me? Like many of you, I found 2022 to be a transformative year. I hired a professional film company to go behind the…

Now that we all have been through massive constant changes for several years, I believe the question we must ask ourselves now is no longer “how will we adapt to a new normal?” but instead “how will we create a better normal?” Below are 9 guiding questions critical to team…